Thank you for shopping with us. We are committed to providing high-quality products and services. Please read our Refund & Returns Policy carefully before placing your order.
1. Returns of Physical Products
Customers have the right to request a return within fourteen (14) calendar days from the date of delivery, in accordance with applicable consumer protection laws.
To be eligible for a return, the product must:
– Be unused and in its original condition.
– Be returned in its original packaging.
– Be accompanied by the proof of purchase (receipt or invoice).
Unless the return is due to our error or a defective product, the customer is responsible for the return shipping costs.
2. Non-Returnable Products
Due to hygiene and food safety regulations, we cannot accept returns of:
– Honey
– Herbs
– Cosmetics
– Any sealed product that has been opened or whose protective seal has been broken after delivery.
These products may only be returned or replaced if they are defective, damaged during shipping, or if the wrong item was delivered.
3. Defective or Incorrect Products
If you receive a defective, damaged, or incorrect product, please contact us within 48 hours of delivery and provide a description of the issue together with clear photographs.
Once your claim has been reviewed and approved, we will offer either a replacement product or a full refund at no additional cost to you.
4. Experience & Activity Bookings
Bookings for experiences, tours, workshops, tastings, or other activities are eligible for a full refund only if the cancellation is made at least forty-eight (48) hours before the scheduled starting time.
Cancellations made less than 48 hours before the activity, as well as no-shows, are non-refundable.
If an activity is cancelled by our company due to unforeseen circumstances or force majeure, customers may choose between a full refund or rescheduling their booking to another available date.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Approved refunds will be processed using the same payment method used for the original purchase, unless otherwise agreed.
Refunds are typically completed within 5–10 business days after approval, depending on your payment provider or financial institution.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular-priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and send your item to {Elpidos Pouli 2, Pallini, 15351 Greece}.
Shipping returns
To return your product, you should mail your product to Elpidos Pouli 2, Pallini, 15351, Greece.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help? Contact Us
If you have any questions regarding returns, refunds, or cancellations, please contact us using the contact details provided on our website. We will be happy to assist you.